Rafal is available for hire
Hire RafalRafal Dylewski
Verified Expert in Product Management
Product Manager
Location
Łódź, Poland
Toptal Member Since
June 17, 2019
Since 2005, Rafal一直在为公司和初创公司设计和记录有利可图的软件产品. 他是一名认证技术作家、人工智能技术作家和知识工程师. He is excellent at technical writing, documentation, knowledge management, 和信息工程，在健壮的技术产品管理方面有很强的背景, IT business analysis, and technical documentation. Rafal已经完成了完整的SDLC项目和OTS系统实现.
Project Highlights
Launching Technical Documentation System
为创建新的技术文档系统和标准做出了贡献.
Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations
领导各种商业客户(如Skanska)的产品开发和成功实施, PwC, and Microsoft.
试用主文件优化和公司广泛集成项目
设计系统增强功能，以更有效和更高效的方式处理数百万临床试验文件.
Expertise
Work Experience
Technical Writer | Knowledge and Content Expert
2021 - PRESENT
Gartner
- Worked with senior executives to create comprehensive documentation, knowledge system, and standards for all developed applications, structures, and tools.
- 创建了数百种不同类型的文档，供整个组织的所有技术团队和工程师使用.
- Helped facilitate knowledge management, content engineering, and information sharing inside the organization.
- Contributed to content and document migration initiatives.
Technical Business Analyst | Writer
2016 - PRESENT
Collectomate
- 担任产品负责人，主要负责办公物流和点击平台&-collect automation.
- 管理并负责以下技术的整体解决方案开发:移动原生, React Native, progressive web apps, web, IoT, hardware, and cloud.
- 成功实现办公和零售垂直客户(如Skanska), Microsoft, PwC, Credit Agricole, and Kinnarps).
- 监督整个产品生命周期、待办事项管理、客户反馈和产品路线图.
- 从事业务发展规划、战略、运营和合作伙伴管理.
Technical Business Analyst | Writer
2017 - 2019
Roche
- 在eTMF系统开发(IT系统分析)中担任技术学士, requirements elicitation, (和文档)被全世界数以千计的业务用户所使用.
- Worked on multinational teams (US, UK, Germany, and Switzerland).
- 监督并负责设计eTMF与外部系统之间的接口(使用TIBCO等技术), pubdb, enterprise service bus, SharePoint, Informatica, and Oracle).
- 参与机器人过程自动化相关的创新项目(UiPath和文档索引自动化).
- 处理数据分析和数据结构设计，以在不同的公司系统之间移动信息.
CPO
2014 - 2015
eFAN
- 担任CPO，负责活动业主和场馆实时沟通平台的整体构思和实施.
- Covered biggest events in Poland with more than 50,000 fans.
- 管理跨技术解决方案的开发，涵盖web、移动、云和iBeacons.
- 研究市场，创建产品路线图，并在活动期间与客户进行实验.
- 管理产品待办事项，监督开发团队、设计人员和测试人员.
Proxy Product Owner
2011 - 2012
UEFA
- Worked for a multinational project, 为2012年欧洲杯开发定制票务和CRM解决方案.
- 担任6个欧洲国家(参加比赛的联合会)的代理产品负责人和客户经理.
- Consulted, analyzed, and specified custom changes to the standard Ticketmaster platform; created system analysis and design specifications, using BPMN and UML models and user stories. Resulting in 1.4 million tickets sold via the platform, millions of fans, and full stadiums in all eight host cities.
- Onboarded and supported users and business stakeholders.
SAP Consultant
2009 - 2010
T-Mobile
- 担任供应商关系管理SAP模块顾问和产品负责人.
- 根据公司的具体要求，设计变更，使产品标准化.
- Created models and composed requirement documentation.
- Worked between business stakeholders, subject matter experts, and more than five software development team.
- 在项目的过渡阶段支持超过40个业务用户.
Business Process Consultant
2007 - 2008
PKN Orlen
- 参与中欧最大石油公司采购业务流程优化.
- 对现有和将来的采购业务流程和操作进行设计和建模, based on model-driven architecture standards (BPMN, SVBR, BMM, and UML).
- Was involved in a gap-fit analysis for an SAP system implementation.
- 参与采购流程自动化的概念准备，使用SAP系统功能，涵盖500多人的日常业务活动.
- Maintained the business and system documentation.
IT System Analyst
2006 - 2006
GE Money Bank
- 建模并设计了一个基于web的IT项目组合监控系统的原型.
- Rolled out for more than 15 project managers, program managers, 银行IT服务交付部系统交付经理.
- 作为代理产品所有者，将复杂的业务需求转化为高层次的设计系统和规范.
- Coordinated a small team of developers.
- Maintained the documentation to meet bank SDLC standards.
Project History
Launching Technical Documentation System
为创建新的技术文档系统和标准做出了贡献.
There was a strong need to consolidate, structure, 并管理在组织中传播的综合技术知识和文档. New, 创建了一流的文档，并建立了新的标准，以有效地维护和管理它.
Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations
http://collectomate.io领导各种商业客户(如Skanska)的产品开发和成功实施, PwC, and Microsoft.
• Developed complex platform encompassing mobile, IoT, and cloud to automate store and office logistics.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project.
UEFA Euro Tournament Ticket Sales Web Platform
Developed a custom ticketing and CRM solution—ensuring that over 1.4 million tickets were sold across all 8 sports venues.
•支持数字工具的设计和分析，以自动化和支持欧洲最大体育赛事的票务销售和运营.
•基于Ticketmaster技术开发业务流程和销售/CRM数字工具.
•基于Ticketmaster技术开发业务流程和销售/CRM数字工具.
SAP Implementations
Successfully optimized and upgraded purchasing operations.
•为波兰最大的石油和电信公司实施SAP采购和SRM解决方案.
•进行业务分析、系统分析和差距分析.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects.
•进行业务分析、系统分析和差距分析.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects.
试用主文件优化和公司广泛集成项目
设计系统增强功能，以更有效和更高效的方式处理数百万临床试验文件.
• Implemented various interfaces between Roche systems and eTMF.
• Automated and enhanced the TMF process.
•开发特定的系统接口和机器人流程自动化工具来自动化文档处理, reduce costs, and improved productivity.
• Automated and enhanced the TMF process.
•开发特定的系统接口和机器人流程自动化工具来自动化文档处理, reduce costs, and improved productivity.
Education
2010 - 2012
工商管理硕士(MBA)工商管理硕士学位
Gdańsk University of Technology - Gdańsk, Poland and Liverpool, UK
2000 - 2005
Master's Degree in IT in Business
University of Łódź - Łódź, Poland
Certifications
SEPTEMBER 2023 - PRESENT
Certified Knowledge Manager
Technical Writing HQ
AUGUST 2023 - AUGUST 2026
Certified AWS Solution Architect Associate
AWS Web Services
APRIL 2023 - PRESENT
Certified AI Technical Writer
Technical Writing HQ
SEPTEMBER 2022 - PRESENT
Certified Technical Writer
Technical Writing HQ
JANUARY 2022 - JANUARY 2025
AWS Certified Cloud Practitioner
AWS
MAY 2015 - PRESENT
Corporate Innovation Certification
Lean Startup Machine
SEPTEMBER 2014 - PRESENT
Certified UML Professional
OMG
APRIL 2014 - PRESENT
Certified Expert in Business Process Management
OMG
APRIL 2012 - PRESENT
PRINCE2® Foundation
OGC
OCTOBER 2009 - OCTOBER 2020
Project Management Professional Certification (PMP)
Project Management Institute (PMI)
MAY 2007 - PRESENT
ITIL Foundation Certification
OGC
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